Enlightened guest blogger Andy Andrews is back with a customer service story that needs to be shared.  Instead of flipping out when things go wrong, why not create a raving fan?  Here, Andy raves:

Had my teeth cleaned for my 6-month check-up today and thought about how things have changed since I was a kid.
There have always been magazines in the waiting room, but now dentists offer some cool perks:

There’s nothing like a vacation to put you at the mercy of customer service.  It’s the best and worst of times to experience the zenith and nadir of what working people and the corporations behind them have to offer.
I’m sorry to pile on, but the nadir would have to be the airlines.  Even the security [...]

My threats of bodily injury finally got my fiance to the store to replace the fluorescent bulb that lights the kitchen counter.  What took him so long?  Fear of a dreadful hardware store experience.
No, really.
Men like Christopher who are not handy hate two things more than anything: the futile search in the hardware store aisles [...]